Dear Casey:
The two packages arrived at the same time and in perfect condition. The Picasso vase looks better than ever before and no one can tell that the Chinese ivory balls were broken.
You have done a tremendous job. I and my wife truly appreciate your efforts.
If you ever need a letter of recommendation or an affidavit from very, very satisfied clients, let me know and I'll describe you and your work in glowing terms -- yet it will be all true.
Please let me know if you are completely satisfied with the financial arrangements or if there were additional costs you would like to be reimbursed for.
Once again: thank you.